Specific information about our Broadband Internet Access Services can be found under the heading "Using Our Network." Certain uses of our network are also prohibited as described in our Terms and Conditions under the heading "Examples of Permitted and Prohibited Uses of the Services and Your Device." Features of E-Rate and other government or enterprise customers' use of T-Mobile's Broadband Internet Access Services, including data prioritization, may also be governed by an applicable rate plan terms sheet, government contract, or Major Account Agreement. What terms and conditions apply to T-Mobile's Broadband Internet Access Services?īroadband Internet Access Services are subject to the T-Mobile Terms and Conditions at. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager. These Sprint customers will continue to experience the network management practices disclosed on Sprint’s Open Internet page, but while on the T-Mobile network can expect to experience the speeds, coverage, and data prioritization disclosed on this page.įor questions or concerns not addressed here, please contact our Customer Care department at through the T-Mobile app, by calling 1-80 or 611 from your device, or by writing to: T-Mobile Customer Relations, P.O. Sprint customers’ traffic may be carried in some areas by the T-Mobile network (e.g., where T-Mobile's network is available and Sprint’s is not). While T-Mobile is working to build a combined network, the Sprint network continues to operate. T-Mobile and Sprint are now part of the same family. This information applies to postpaid and prepaid services, including our government and enterprise services (which may have contractual terms), as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program. This page also includes links to other T-Mobile documents containing further information applicable to our Broadband Internet Access Services. This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks domestic data roaming information is available here.
The network practices, performance characteristics, and commercial terms applicable to T-Mobile-branded customers on T-Mobile's Broadband Internet Access Services over our 2G, 3G, 4G, and 5G networks are described below. "Broadband Internet Access Services" refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. This page provides information about T-Mobile's Broadband Internet Access Services. Internet Service Important information about T-Mobile's Broadband Internet Access Services and T-Mobile's Open Internet Disclosures